How It Works
Shopping with us is simple! Whether you’re stocking up on your favourite spices or trying something new, here’s what to expect when you place an order with shop.mrsrogers.co.nz.
Placing an Order
- Browse & Add to Cart – Found something delicious? Simply click ‘Add to Cart’ and keep browsing or head straight to checkout.
- Secure Checkout – Enter your details, choose your shipping option, and pay securely.
- Order Confirmation – Once your order is placed, we’ll send you a confirmation email with all the details. If you don’t see it, check your spam folder (or let us know).
Processing Time
We aim to get your order packed and on its way within 2 business days. Orders placed before 11am may even be sent the same day. If we’re experiencing high demand (or if it’s the holiday season), there may be a slight delay, but we’ll always keep you in the loop.
Shipping Options & Costs
We ship throughout New Zealand using PostHaste, so your order arrives safe and sound.
Here’s a quick guide to our shipping options:
- Standard Shipping – Estimated delivery in 5-7 business days – $10.95
- Rural Delivery – For our rural friends– allow an extra 2-3 days – $10.95
- Free Shipping – Orders over $29.95 ship free (because who doesn’t love free shipping?).
We currently ship only within New Zealand. If you’re overseas and craving our spices, let us know – we’d love to explore international shipping in the future!
Tracking Your Order
As soon as your order is on its way, you’ll receive a shipping confirmation email with a tracking link. Click the link and follow your parcel’s journey to your doorstep.
Delivery Times
Most orders arrive within 3 business days, but rural addresses may take a little longer. If your parcel hasn’t arrived within the expected timeframe, check the tracking link or drop us a line.
Issues with Your Order?
We take great care packing up your goodies, but if something isn’t right when your order arrives, let us know.
If your order is damaged, incorrect, or hasn’t arrived, email us at orders@rogersdl.com with your order number and a quick photo if needed. We’ll get it sorted as quickly as possible.
Returns & Refunds
We want you to love what you receive! If there’s an issue with your order, get in touch with us, and we’ll guide you through the next steps.
Any Questions?
We’re here to help!
Drop us a message at orders@rogersdl.com or give us a ring on 0800 661 885, and we’ll be happy to chat.
Happy shopping!
The Mrs Rogers Team